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Gaining a much organized and efficient Information Security through Drata
What do you like best about the product?
Drata demonstrates a hollistic approach to attaining information compliance in one centralized area. I love that the Drata team exudes the eagerness to listen to customer feedback. The tool itself is easy to use especially once you get through the fear of messing it up.
What do you dislike about the product?
Thus far there is nothing that I dislike about Drata. One area i think can improve is during quick start or through the onboarding steps, it would be beneficial to provide more insight on what a customer can expect on those steps. May be great to provide links to specific training/ community topics that will be very useful guides to getting the onboarding done.
What problems is the product solving and how is that benefiting you?
Drata has provided ease in consolidating activities that are tied to an audit.
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Company security platform
What do you like best about the product?
Whenever there is any new update on company policies it helps us to review and and get updated about it. Easy slack integration.
What do you dislike about the product?
Lots of slack notification keep poping up untill you acknwledge the policies which has been updated in the app.
What problems is the product solving and how is that benefiting you?
Its helping with company policies.
Straightforward tool to achieve compliance
What do you like best about the product?
Scheduled document reviews and policy renewal reminders are very helpful.
Evidence library & policies lets us have one source of truth for policy and compliance documents.
Evidence library & policies lets us have one source of truth for policy and compliance documents.
What do you dislike about the product?
There is a lot of information on the app/dashboard - a universal search feature would be helpful.
What problems is the product solving and how is that benefiting you?
Drata helps us achieve formal certification with compliance standards. It helps us store and retrieve information for RFP's and Privacy/Compliance questionnaires from our clients. It also helps us meaningfully secure our system by keeping employees in compliance with security best practices.
Exceptional Service and Innovation: Drata Delivers!
What do you like best about the product?
Drata's team exemplifies exceptional customer-centricity and expertise. When addressing intricate or specific client requirements, they consistently come well-prepared with comprehensive solutions to meet diverse needs. Their focus on fostering strong relationships and ensuring ease of use is evident in every interaction. Drata demonstrates a remarkable commitment to continuous improvement by considering new features or integrations upon customer request. Impressively, they often deliver these enhancements within tight timeframes—a notable achievement for any development team. Overall, Drata's dedication to customer support and satisfaction and their innovative solutions makes them a standout in their field.
What do you dislike about the product?
The audit portal while useful has pitfalls in its inter-operability with external auditors, however, it still reduces capacity and manual workload by a substantial amount.
What problems is the product solving and how is that benefiting you?
Multiple integrations or "connections" are being established to help facilitate our very unique infrastructure and its monitoring, which is met with timely delivery models and extensive customer support by the Drata team.
An Amazing Experience!!
What do you like best about the product?
I have been thoroughly impressed with Drata. The dashboard and modules provided are clear and concise which creates a clear learning experience and offers precise insights into our progress towards achieving security compliance. The customer service provided by Drata has exceeded my expectations. As someone who started the SOC2 compliance journey with very little knowledge of security protocols, I was lucky to have an outstanding Customer Success Manager guiding me through every step. Elizabeth John's expertise were evident in her explanation of each process during our meetings, allowing me to grasp concepts gradually. She has been instrumental in assisting me at every step. I cannot emphasize enough how invaluable her support has been. I recommend Drata to anyone looking for comprehensive security compliance solutions!
What do you dislike about the product?
I cannot express any negatives about my experience with Drata.
What problems is the product solving and how is that benefiting you?
As a startup operating in the cloud environment, ensuring security is extremely important to our success. Navigating security protocol standards can be confusing, especially for a cloud startup with very limited resources. Drata's platform offers clear guidance, streamlining the process of achieving SOC 2 compliance. As we scale our operations, maintaining visibility and control over our security posture becomes increasingly challenging. Drata's dashboard provides real-time overview into our security posture, identifying vulnerabilities and ensuring that we remain proactive in mitigating risks. Drata's Trust Center enable us to instill confidence in our customers and enhance our credibility. Drata has been an invaluable partner in our journey towards building a secure and compliant platform.
Drata has changed the game for Compliance oversight
What do you like best about the product?
I love Drata. It's the highest impact tool I've ever used within the PD experience that truly took a cumbersome, challenging (and important) part of our operations, provided the right amount of insight and automation to drive real efficiencies and observability. Drata also does a great job supporting their product. Their client success teams and audit specialists are great partners.
What do you dislike about the product?
Very little. Any issues we've had to date, we've been able to effectively work through with the team.
What problems is the product solving and how is that benefiting you?
Management of policies, SOC 2 Type 2 Auditing period/experience, security training for teams.
Stable, easy-to-use / learn, fast response times for audit help or app help, trust center is a plus
What do you like best about the product?
I was new leading an organization through SOC 2 start-to-finish when I got started. Drata generally does well at ensuing everything, "make sense." For the parts I required assistance, I either had my account representative I met with on a regular cadence, they could pull in the right person, or their live chat someone always responded in minutes.
What do you dislike about the product?
AI is the new "hotness". They, like all products, are adding it in. I can still get to a human quickly in live chat still but I first have to appease the AI help bot. The human part of the Drata process has been just important, if not more, than the software.
What problems is the product solving and how is that benefiting you?
Completing our SOC 2 Type I & II, NIST 800-171, CMMC
Drata is a Great product
What do you like best about the product?
Drata has been very simple to use and at the same time very robust to help us find gaps in our compliance. I use the system everyday. They have really helped us create a compliance program.
What do you dislike about the product?
I don't have any strong dislikes. They have been able to do and help with everything that I have asked
What problems is the product solving and how is that benefiting you?
They are helping us get and stay compliant with the Frameworks my company needs to compete
Easy to use compliance platform
What do you like best about the product?
Drata has document templates that meet compliance requirements for all of the certifications that my company needs, except for ISO 9001, making it much easier to meet certification requirements. The tracking of the controls and notifications of tasks make it much easier to keep on track and eliminate last minute scrambeling before an audit.
The Drata team is very responsive to questions and guidance.
The Drata team is very responsive to questions and guidance.
What do you dislike about the product?
The document editor is not great. and viewing documents in pdf format cuts off tables, making the viewing of approved documents very difficult.
What problems is the product solving and how is that benefiting you?
Drata is a very good document repository. With all of the policies and supporting documents in one place it makes it much easier to locate evidence during audits.
A good compliance tool with a customer-oriented manager and quick reflection of feedback
What do you like best about the product?
I had to learn about Drata not long after I moved to my new job, and our drata manager helped me a lot, and we still meet almost every week to resolve my questions and difficulties, which is very helpful. This is a tool that I would like to introduce to my colleagues at other companies.
What do you dislike about the product?
From a UX perspective, it would be great to see improvements in areas where too many clicks are required. For example, you can click from a control item to a monitoring item directly, but when you want to return from a monitoring item to a control item, you have to start over from the category tab, which can sometimes be time-inefficient. Improving this aspect would significantly enhance the UX experience.
What problems is the product solving and how is that benefiting you?
The overall compliance control of the company can be seen at a glance and it has become more convenient when responding to audits.
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